FAQ

We specialize in providing robust, garden-ready plants for a variety of landscapes. Our collections include carefully curated Deer Resistant Trees, Colorful Bark Japanese Maples, Berry Plants, Bamboo Plants (including edible varieties), and a comprehensive range of Groundcovers organized by height (from under 3 inches to over 12 inches) for specific landscaping needs like erosion control or drought tolerance.

Absolutely! We cater to everyone from backyard enthusiasts to professional landscapers. Many of our plants, such as our Low Maintenance Trees and Drought Tolerant Groundcovers, are selected for their resilience. Each order includes detailed planting guides to ensure your success, no matter your experience level.

Your plants are shipped in their robust root systems, typically in 3-gallon pots or specialty containers. We pack them with exceptional care—securing the soil, providing hydration, and cushioning foliage—to ensure they arrive healthy, vibrant, and ready to thrive in your garden.

We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout.

Yes! We are proud to serve gardeners across the globe. However, we are currently unable to deliver to Asia and a few remote regions. Please contact us if you are unsure about your location.

Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly, so we can only accommodate requests if we haven’t begun preparing your shipment.

We offer two reliable services:

🚚 Standard Shipping (Recommended): Via DHL or FedEx. Flat rate of $12.95. Transit time is 10-15 days after dispatch. Ideal for priority orders.

🎁 Free Standard Shipping: Via EMS. FREE on all orders over $50. Transit time is 15-25 days after dispatch. Perfect for patient gardeners planning larger projects.

Our team of passionate gardeners needs 1-2 business days to lovingly select, prepare, and pack your order before it is dispatched for its journey to you.

1. Unpack Immediately: Open the box as soon as possible to give your plants fresh air and light.
2. Inspect with Care: Check your plants. Give them a gentle drink of water if the soil feels dry.
3. Acclimate Gradually: Allow potted plants to adjust for a day or two in a sheltered spot with appropriate light before planting.
4. Plant with Confidence: Follow the detailed planting instructions included with your order.

We stand behind the quality of every plant. If you have any concerns about your order upon arrival, please contact our dedicated customer care team at [email protected] within 15 days of receiving your plants. We are committed to making it right and ensuring your garden story has a happy beginning.

Yes, travel can be stressful for plants, much like it is for us! Some leaf droop or yellowing is common. Follow the “Upon Arrival” checklist above—proper unpacking, watering, and acclimation will help your plant recover quickly and thrive in its new home.