Welcome, fellow gardener. At Wilson Bros Gardens, we believe that planting is an act of hope and trust. Just as we carefully select and nurture each plant in our collection—from the stately Apple & Crabapple Trees to the resilient Erosion Control Groundcovers—we approach every order with the same dedication. This policy is designed to guide you through our shipping and returns process with clarity and support, ensuring your gardening experience is as rewarding as the gardens we help you create.

Our Promise: We stand behind every plant with a 15-day health guarantee from the date of delivery. If your plant arrives damaged, diseased, or fails to thrive within this period under proper care, we are here to make it right.

Shipping Information: Bringing Your Garden to You

We ship globally (excluding Asia and select remote regions) to bring our curated collection to your doorstep. Our goal is to ensure your plants arrive healthy and ready to thrive.

Order Processing & Delivery Timelines

  • Order Processing Time: 1-2 business days after payment confirmation.
  • Shipping Methods & Estimated Delivery:
    1. Standard Shipping: Via DHL or FedEx.
      • Cost: $12.95.
      • Estimated delivery: 10-15 days after shipment.
    2. Free Shipping: Via EMS for orders over $50.
      • Cost: Free.
      • Estimated delivery: 15-25 days after shipment.

Please note: Delivery times are estimates and may vary due to carrier schedules, weather, or customs procedures. We are not liable for delays caused by shipping carriers or customs, but we are here to support you if issues arise.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience and security.

Returns & Exchanges: Our 15-Day Plant Health Guarantee

We understand that sometimes a plant may not meet your expectations upon arrival. Our policy is designed to be fair, transparent, and focused on your satisfaction, much like the care we put into growing our Deer Resistant Trees and delicate 3 Inch and Under Groundcovers.

Key Policy Overview

  • Return/Exchange Window: 15 days from the date of delivery.
  • Condition for Return: Plants must be in resalable, healthy condition with the original root system intact and moist.
  • Non-Returnable Items: Due to their perishable and seasonal nature, all live plants become final sale once planted or after the 15-day guarantee period has expired. This is standard for online nurseries to ensure plant viability and reflects the adaptive nature of plants like Berry Plants, Bamboo, Cedar Trees, and all Groundcovers once they settle into their new environment.
  • Return Shipping Cost: Customers are responsible for return shipping costs, unless the return is due to our error (e.g., incorrect item shipped, plant arrived dead).
  • Refund Method: Refunds are issued to the original payment method used during purchase.

Step-by-Step Return or Exchange Process

  1. Contact Us Within 15 Days:

    Do not ship a plant back without prior authorization. Email our Customer Care team at [email protected] within 15 days of receiving your order. Include:

    • Your full name and order number.
    • The name of the plant(s) (e.g., Colorful Bark Japanese Maple, 6-12 Inch Height Groundcover).
    • Clear photographs showing the plant’s condition (roots, stems, leaves).
    • A brief description of the issue.
    • Your preference: refund, store credit, or exchange (e.g., for a Drought Tolerant Tree or a different Berry Plant).
  2. Receive a Return Authorization (RA) Number:

    After review, we will email you instructions and a unique RA Number. This number must be clearly marked on the outside of the return shipping box.

  3. Prepare Your Shipment:

    Repack the plant securely, using damp packing material to protect the roots. Include a copy of your order confirmation or a note with your RA number and name inside the box.

  4. Ship the Package:

    Ship to: Wilson Bros Gardens, 2088 Junior Avenue, Atlanta, US 30303. Use a trackable service (DHL, FedEx, EMS) and send us the tracking information.

Refund Timeline & Method

  • Inspection & Processing: Upon receipt (typically within 3-5 business days), we will inspect the plant and process your request.
  • Refund Issuance: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal).
  • Timeline: Please allow 5-10 business days for the refund to appear in your account after processing. The exact timing depends on your financial institution.
  • Exchanges: For exchanges, once we receive the return, we will ship the replacement plant at no additional shipping cost. Standard shipping times (10-15 days for DHL/FedEx) apply.

Important Notes

Plant Health Guarantee: Our 15-day policy covers arrival condition and short-term failure due to transit stress. Long-term care issues after 15 days are beyond our control.

Perishable Nature: All live plants are perishable goods. Once planted, they adapt to their new environment and cannot be resold, making them non-returnable.

International Returns: For returns outside the U.S., any customs duties or taxes incurred are the customer’s responsibility.

We’re Here to Help Your Garden Grow

If you have questions or need guidance, we’re your partners in cultivation.

Email: [email protected]
Mailing Address: Wilson Bros Gardens, 2088 Junior Avenue, Atlanta, US 30303

Thank you for trusting Wilson Bros Gardens. We are honored to be part of your garden’s story.