Term and Conditions

Last Updated: October 26, 2023

Welcome to Wilson Bros Gardens. By accessing our website at gardentreesstore.com and making a purchase, you agree to the following terms and conditions. These terms are designed to create a clear, fair, and nurturing foundation for our relationship, reflecting the same care we put into cultivating our plants—from stately Apple & Crabapple Trees to resilient Erosion Control Groundcovers.

1. Our Garden Community: Target Audience

Wilson Bros Gardens serves dedicated home gardeners, landscapers, and nature enthusiasts who value quality, diversity, and resilience in their plant selections. Our collections, such as Deer Resistant Trees, Drought Tolerant Groundcovers, and Edible Bamboo Plants, cater to those seeking practical, beautiful, and ecologically thoughtful solutions for their gardens.

2. Website Style & Product Characteristics

Our website is designed to be an informative, trustworthy, and inspiring resource. We organize our living catalog with clear categories (e.g., 12 Inch or Taller Groundcovers, Colorful Bark Japanese Maples) to help you find the perfect plant. Our products are characterized by their:

• Adaptability: Selected for specific conditions like drought tolerance or erosion control.
• Quality: Each plant is nurtured with care before shipment.
• Variety: Ranging from delicate groundcovers (3 Inch and Under) to statement trees.
• Living Nature: All plants are perishable goods that begin adapting to their new environment upon planting.

3. User Obligations and Responsibilities

By using our site and services, you agree to:

• Provide accurate, current, and complete information during account creation and checkout.
• Use the website and purchase products only for personal, non-commercial purposes unless otherwise agreed.
• Not reproduce, duplicate, or resell any portion of our website or plant listings without express written permission.
• Provide a suitable environment and proper care for the live plants upon receipt, as outlined in our care guides.
• Inspect all plants upon delivery and notify us within 15 days of any issues covered by our Plant Health Guarantee.
• For international orders, be responsible for any customs duties, taxes, or import regulations applicable in your country.

4. Product and Service Description

We sell live plants and related gardening products. Detailed descriptions, including mature size (e.g., 6-12 Inch Height Groundcovers) and characteristics, are provided to inform your choice. Please note:

• Plant images are for illustrative purposes; actual size and color may vary slightly due to season and natural growth.
• All plants are subject to availability. We reserve the right to discontinue any item without notice.
• Our 15-Day Plant Health Guarantee covers plants that arrive damaged, diseased, or fail within 15 days of delivery under proper care. It does not cover long-term care issues after this period.

5. Order and Payment Terms

Order Processing:

Orders are processed within 1-2 business days after payment confirmation.

Shipping & Delivery:

• Service Area: We ship globally, excluding Asia and select remote regions.
• Standard Shipping: Via DHL or FedEx. Cost: $12.95. Estimated delivery: 10-15 days after shipment.
• Free Shipping: For orders over $50, via EMS. Estimated delivery: 15-25 days after shipment.

Delivery times are estimates. We are not liable for delays caused by carriers, weather, or customs, but we will support you in resolving any issues.

Accepted Payment Methods:

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secured. Your payment confirms the order at the listed price and accepted terms.

Sales Tax:

Applicable sales tax will be added to orders as required by law.

6. Returns, Refunds, and Exchanges

Our policy is designed with fairness and transparency, mirroring the care we invest in our plants.

• Return Window: 15 days from the date of delivery.
• Condition: Plants must be in resalable condition with the original root system intact and moist. Do not ship back without a Return Authorization (RA) Number.
• Non-Returnable Items: Due to their perishable nature, all live plants become final sale once planted or after the 15-day guarantee period expires.
• Return Shipping Cost: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
• Refund Method: Refunds are issued to the original payment method within 5-10 business days after we receive and inspect the return.
• Process: Contact [email protected] within 15 days with your order details and photos to initiate a return or exchange.

7. Intellectual Property

All content on this website—including text, images, logos, product descriptions, and category names (e.g., Bamboo Plants, Dove Trees)—is the property of Wilson Bros Gardens or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission.

8. Limitation of Liability

Wilson Bros Gardens strives to provide accurate information and healthy plants. However, to the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our plants or website.
• Our total liability for any claim related to your order shall not exceed the purchase price of the plants in question.
• We are not responsible for plant failure due to factors beyond our control after delivery, including improper planting, extreme weather, pests, or disease introduced after the 15-day guarantee period.
• We do not guarantee that the website will be uninterrupted or error-free.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Georgia, United States. Any disputes shall be resolved in the courts located in Atlanta, Georgia.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The latest version will always be posted on this page with an updated “Last Updated” date. Your continued use of the site constitutes acceptance of the revised terms.